Refund policy

We hope you love The Ollie Set. If you need to request a return, please contact us at hello@moveandgrowco.com within 30 days after your order is delivered.

Return eligibility

To be eligible for a return, The Ollie Set must be unused, unwashed, undamaged, and complete. The return must include Ollie, all three board books, and the magnetic keepsake box in the original packaging. Opening the shipping package to inspect your order does not by itself prevent a return. Proof of purchase is required.

Please contact us before sending anything back. If your return is accepted, we will provide return instructions and the return address. Items sent back without prior approval may not be accepted.

Return shipping

For an approved change-of-mind return, the customer is responsible for return shipping. We recommend using a trackable shipping service and keeping the shipping receipt until the return is complete.

Original shipping charges are not refundable for change-of-mind returns. If the return is caused by a damaged, defective, or incorrect order, MOVE & GROW CO.™ will cover the applicable return or replacement shipping costs. If that order is refunded rather than replaced, the original shipping charge will also be refunded.

We do not charge a restocking fee.

Damaged, defective, or incorrect orders

Please inspect your order after delivery. If it arrives damaged, defective, or incorrect, contact hello@moveandgrowco.com as soon as possible. Include your order number, a description of the issue, and clear photographs when available so we can evaluate the request and make it right.

When inventory is available, we may offer a replacement. If a replacement is unavailable or a refund is more appropriate, we will issue a refund to the original payment method.

Exchanges

We do not offer direct exchanges for change-of-mind returns. To receive another item, return the eligible order and place a new order. Damaged, defective, or incorrect orders may be replaced as described above.

Cancellations

If you need to cancel an order, contact us as soon as possible at hello@moveandgrowco.com. We will try to cancel the order before fulfillment begins, but cancellation cannot be guaranteed once packing or shipping has started. After shipment, the order is subject to this return policy.

Refunds

We will inspect your return and notify you after it arrives. If approved, we will issue the refund to the original payment method within 5 business days after receiving the return.

For a change-of-mind return, the refund covers the amount actually paid for the eligible product, including applicable product taxes. Original shipping charges and return shipping costs are not refundable. Any discount applied to the original order is reflected in the refund amount.

After we issue the refund, your bank or card provider may need additional time to post it to your account. If more than 15 business days have passed since we approved your refund, contact hello@moveandgrowco.com.

Contact us

Questions about returns or refunds can be sent to hello@moveandgrowco.com.